Jobber
>
Oslo

    Customer Success Manager - Oslo, Norge - Two

    Two
    Two Oslo, Norge

    5 dager siden

    Default job background
    Heltid
    Beskrivelse

    At Two, we're fixing b-commerce with BNPL for B2B We're passionate about building solutions that enable B2B Merchants to sell more, faster, and more efficiently. Growing at a rapid pace, our goal is to become the world's largest B2B payment solution by 2025.

    Two is built by a passionate and energetic team, all working together to revolutionise the way businesses transact online. We believe in diversity in opinions and ideas and expect all employees to think like an owner.

    Location

    The perfect candidate for us would be located in Oslo, London, Stockholm or Glasgow where our talent hubs are situated.

    About the role

    This is a fantastic opportunity to get first-hand experience in one of the most exciting and fast-growing start-ups of the global Fintech industry with the mission to revolutionise B2B payments.

    We are in search of our next Customer Success Manager who is deeply passionate about delivering exceptional customer experiences and driven to craft the ultimate customer journey. In the role of Customer Success Manager, you will take on the ownership of the customer relationship and "customer P&L" of our largest accounts. You will be critical in the onboarding of new customers and oversee the entire customer lifecycle, including adoption and retention.

    As a Customer Success Manager, you will play a pivotal role in guiding customers through the transition from the sales phase to active adoption. This involves providing training, support, and guidance to both the merchants and their buyers. You will also own the day-to-day relationship and help the customer maximise their value from being a customer of Two. We are seeking a candidate who excels at cultivating relationships through outstanding service experiences and problem-solving. The ideal candidate is solution-oriented, eager to learn, creative, and possesses technical acumen.

    In essence, a Customer Success Manager at Two is responsible for delivering value to merchants by helping them effectively leverage Two's BNPL solution, resolving issues, and optimising their payment processes, all while maintaining a strong client-provider relationship. This role is critical in ensuring merchant satisfaction, retention, and the ongoing success of both parties.

    Responsibilities

    • Develop a comprehensive understanding of Two's product offerings and determine the most suitable products for merchants' operations.
    • Collaborate with new customers to deeply comprehend their existing workflows, pain points, and obstacles to full implementation, as well as identify and resolve potential gaps in Two's solutions related to how the customer plan to use Two
    • Drive growth by ensuring a streamlined implementation process and continuously promoting the benefits of Two's frictionless BNPL solution to customers.
    • Assist customers in setting up and navigating Two's product offerings.
    • Forge close partnerships with cross-functional teams to ensure seamless integration between Two and the merchant's organisation.
    • Manage multiple priorities and tasks, supporting implementation, follow-up, and proactive outreach.
    • Establish standard operating procedures tailored to merchants' operational needs while maintaining scalability for Two.
    • Develop training programs and educational materials.
    • Address customer complaints and concerns to enhance the overall customer experience.

    Requirements

    • Exceptional communication skills and the ability to foster positive business relationships.
    • Exceptional level of accountability and personal organisation.
    • Proven work experience as a Customer Success Manager or in a similar role, or experience from a role that required analytical or commercial problem-solving.
    • Ideally some experience with payment solutions and a track record of enhancing customer experiences. Capability to understand complex technical issues and relay them in a customer focused manner.
    • Experience in working and navigating cross-functional team environments.
    • Native or fluent Norwegian or Swedish speaker
    • Fluent English speaker

    Benefits

    • 25 days paid time off per year + public holidays
    • NOK 5000 annual allowance — to spend on anything that will contribute to your mental or physical health
    • NOK 5000 support for a cell phone every 24 months (from your 6th month anniversary)
    • NOK 5000 annual allowance for learning and training
    • Equity – get options at Two as part of your offer, and have a real stake in the company's success
  • Cemit

    Customer Success Manager

    3 dager siden

    Cemit Oslo, Norge Heltid

    CEMIT Digital is a data intelligence company with ambitions to lead a digital transformation of the rail industry globally. As a scale-up supported by top-tier investors, we are a dynamic and customer-centric organization with R&D at the core of our DNA. Our platform collects dat ...

  • AWS EMEA Sarl (Norway Branch) - I10

    Senior Partner Sales Manager, AGS EMEA Non-Coverage Partner Success

    18 timer siden

    AWS EMEA Sarl (Norway Branch) - I10 Oslo, Norge Heltid

    Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help drive opportunities with our valued Benelux partner network. You will be at the heart of k ...

  • Peak Performance

    Assistant Store Manager – Oslo

    6 dager siden

    Peak Performance Oslo, Norge Heltid

    Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year. · We ...

  • Gelato

    Global Social Media Manager

    10 timer siden

    Gelato Oslo, Norge

    About Gelato · Gelato has built the world's largest and most global platform for on-demand production and fulfillment of customized products. Today, those products are part of huge markets, such as apparel, wall-art, drinkware, digitally printed books, greeting cards. In the futu ...

  • Fugro

    Software QA Manager

    5 dager siden

    Fugro Oslo, Norge Heltid

    Job Description · For our Satellite Positioning Team, we are looking for a Software Quality Assurance Manager to bring our critical software processes to the next level. · At Fugro, we readily tap into the potential of our global network of reference stations, monitoring satelli ...

  • DNV

    Senior Railway Advisor

    2 dager siden

    DNV Oslo, Norge

    In line with DNV's position as a trusted voice to tackle global transformations, the DNV Supply Chain and Product Assurance division's ambition is to shape the future of assurance through innovating, developing and growing assurance services in Digital, Supply Chain, Rail Transpo ...

  • TD SYNNEX

    Business Development Manager

    6 dager siden

    TD SYNNEX Oslo, Norge Heltid

    Business Development Manager - Med interesse for nettverk infrastruktur og datasenter · Brenner du for salg av komponenter, nettverk og datasenter løsninger, og har lyst til å lære alt om PC komponenter? Da har vi nå en unik mulighet til deg. · Om rollen · I rollen som Business ...

  • DNV

    Approval Engineer Maritime

    10 timer siden

    DNV Oslo, Norge Heltid

    DNV's section for Fire Safety & Life-Saving CMC is looking for an Approval Engineer to join our section. · The Fire Safety & Life-Saving CMC section is part of the Approval Center Europe in DNV Maritime Ship Classification. We are international and Cross-location team with colle ...

  • nShift

    Technical Consultant

    10 timer siden

    nShift Oslo, Norge

    Job Description · About Us · nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over ...

  • American Express Global Business Travel

    Senior Event Manager

    1 dag siden

    American Express Global Business Travel Oslo, Norge Heltid

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. · Read ...

  • Philips

    Modality Sales Specialist

    4 dager siden

    Philips Oslo, Norge Heltid

    Job Title · Modality Sales Specialist - DXRJob Description · Job title: · As a Modality Sales Specialist, you will be responsible for maximizing order intake, sales, price realization and customer satisfaction whilst developing and optimizing the customer relationship in order to ...

  • Telia Company

    Product Compliance Manager

    10 timer siden

    Telia Company Oslo, Norge Heltid

    Ready to make better happen? · Product Compliance Managers key responsibility will be to ensure that the physical products we create and develop meet the regulatory requirements and standards pertaining to product safety, security as well as other product related compliance ar ...

  • EG Norge AS

    Development Director to EG Building Supply

    5 dager siden

    EG Norge AS Oslo, Norge

    Can you drive the establishment of a cross-national software development team? Do you want to be in charge of creating a strong vertical software solution for our business unit Building Supply? Does navigating three solutions and three markets across 5 countries sound like the pe ...

  • Hansen Technologies

    Product Owner

    5 dager siden

    Hansen Technologies Oslo, Norge Heltid

    About The Role Exciting opportunity for an experienced Product Owner to join our Product Management Team in the Nordics. As a Product Owner you will have a key role in driving success for teams working with Customer- and contract management and our CRM capabilities. You will ...

  • Maersk

    Customs Specialist

    1 uke siden

    Maersk Oslo, Norge Heltid

    We're striving to be at our very best and we want our employees to do exactly the same. We're transforming the way we work so we can unfold our potential as a business. We're excited about the future and the amazing things we'll achieve along the way. But transforming our busines ...

  • CAE

    Regulatory Compliance Specialist

    5 dager siden

    CAE Oslo, Norge Heltid

    Role and Responsibilities · CAE is a high-technology company, bringing the digital and physical worlds closer together to create a safer world. Our vision is to be the worldwide partner of choice in civil aviation, defence and security, by revolutionizing our customers' training ...

  • Expleo

    Software Engineer

    1 dag siden

    Expleo Oslo, Norge Permanent or Fixed Term Contract

    Responsibilities · Collaborate with cross-functional teams to design, develop, and maintain software solutions. · Write efficient, reusable, and scalable code in Python, Java, C#, JavaScript, and React as necessary. · Implement and manage DevOps practices to enhance the developme ...

  • NTT DATA

    Nordic Human Experience Management Graduate

    2 dager siden

    NTT DATA Oslo, Norge

    Join Our Graduate Program: Shape the Future of HR with NTT DATA Business Solutions · Kickstart Your Career in Human Experience Management · At NTT DATA Business Solutions, we're not just about revolutionizing HR through innovation and technology; we're also about nurturing the n ...

  • Illumio

    Regional Sales Director

    5 dager siden

    Illumio Oslo, Norge

    Regional Sales Director · In this role, you will be hunting and closing new businesses with a focus on Fortune 250 prospects in a named accounts model. · Everyday you will be selling large $500k to $1M+ enterprise deals both direct and via our ecosystem partners. · To thrive in t ...

  • Ecolab

    Sales Leader

    2 dager siden

    Ecolab Oslo, Norge Heltid

    JOB DESCRIPTION In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. Nalco Water provides the unique opportunity to work with a broad suite of technologi ...