- Act as a point of contact for critical incidents, leading response and resolution efforts.
- Collaborate with other teams / departments as advocates for customer issues
- Receive and screen all incoming incidents from our customers' super users via our
- Update internal systems with relevant customer information.
- Second-line functional and technical customer support of our software solutions.
- Proactively guide and solve our customers' technical/functional questions and issues
- Communicate with our customers in a trustworthy manner.
- Follow up with other teams within Ascertra and our sub-suppliers to secure progress
- University degree, college diploma, or equivalent in computer science or engineering.
- You must have the ability to speak, read, and write fluently in Norwegian and English.
- Specific experience of document management systems would be an asset.
- A technical mindset with great attention to detail
- Excellent interpersonal skills with strong problem-solving abilities
- Ability to understand how Ascertra customers operate and the challenges they face.
- A proactive mindset - you take initiative and responsibilities without being directed
- Action-oriented, social, committed, and structured in approach to tasks and
- Committed to delivering quality work and completing tasks effectively and efficiently.
- Ability to handle multiple activities in parallel.
- In addition, you have experience and knowledge within several of the following areas:o Development/support/customer support from business-critical software
-
Customer Support Specialist
1 uke siden
Honeywell Asker, Norge OTHERJoin Our Team at Honeywell - Customer Support Specialist and Short Cycle Coordinator. · Are you ready to drive customer satisfaction to new heights? · About Us: · At Honeywell, we're dedicated to providing unparalleled support to our customers, and we're looking for a passionate ...
-
Customer Support Specialist and Short Cycle Coordinator
6 dager siden
Honeywell Asker, NorgeResponsibilities · : Manage the creation, follow-up, invoicing, and closure of SPOT, ensuring seamless execution. · Review customer Purchase Orders and specifications to guarantee accuracy and compliance. · Coordinate SPOT work and production schedules efficiently to meet custome ...
-
Approval Engineer Maritime
9 timer siden
DNV Oslo, Norge HeltidDNV's section for Fire Safety & Life-Saving CMC is looking for an Approval Engineer to join our section. · The Fire Safety & Life-Saving CMC section is part of the Approval Center Europe in DNV Maritime Ship Classification. We are international and Cross-location team with colle ...
-
Modality Sales Specialist
4 dager siden
Philips Oslo, Norge HeltidJob Title · Modality Sales Specialist - DXRJob Description · Job title: · As a Modality Sales Specialist, you will be responsible for maximizing order intake, sales, price realization and customer satisfaction whilst developing and optimizing the customer relationship in order to ...
-
Customs Specialist
1 uke siden
Maersk Oslo, Norge HeltidWe're striving to be at our very best and we want our employees to do exactly the same. We're transforming the way we work so we can unfold our potential as a business. We're excited about the future and the amazing things we'll achieve along the way. But transforming our busines ...
-
Regulatory Compliance Specialist
5 dager siden
CAE Oslo, Norge HeltidRole and Responsibilities · CAE is a high-technology company, bringing the digital and physical worlds closer together to create a safer world. Our vision is to be the worldwide partner of choice in civil aviation, defence and security, by revolutionizing our customers' training ...
-
Head of Privileged Access Management
1 uke siden
Nordea Bank Oslo, NorgeJob ID: 22646 · We are looking for an engaging Leader with a passion for Privileged Access Management (PAM) and development to lead a team of dedicated IT Security specialists and developers in our Identity and Access Management (IAM) organisation. This is an opportunity for yo ...
-
DNV Oslo, Norge HeltidIn this position you will be leading, developing, and growing a team of professional consultants. You will also be actively involved in developing and implementing the department's strategy and contribute to the business development and service development activities targeting sp ...
-
Vi rekrutterer til Business Transformation
6 dager siden
EY Oslo, NorgeMuligheten · Verden er i endring og våre kunder står foran endrede kundebehov og stadig høyere krav til å levere bærekraftige produkter og tjenester. Ved å utforske og ta i bruk teknologi, drive innovasjon og sette de ansatte og brukerne i sentrum, skal vi i EY være våre kunders ...
-
HR Transformation
6 dager siden
EY Oslo, NorgeHar du erfaring fra større endringsprosjekter i skjæringspunktet mellom HR og teknologi? HR Transformation & Technology styrker teamet · EY opplever en økende etterspørsel etter kompetanse innen fagområdet HR Transformation & Technology og ønsker å styrke teamet med flere engasj ...
-
HR Transformation
1 uke siden
EY Oslo, NorgeHar du erfaring fra større endringsprosjekter i skjæringspunktet mellom HR og teknologi? HR Transformation & Technology styrker teamet · EY opplever en økende etterspørsel etter kompetanse innen fagområdet HR Transformation & Technology og ønsker å styrke teamet med flere engasj ...
-
Customer Service Representative
1 dag siden
Abbott Oslo, Norge1. · Primary Objective of Position · Customer service · The Customer Service Specialist role is the first point of contact to support various customers such as Hospital's, GP's, Pharmacies as well as our key distributors. · The Customer Service Specialist is responsible for a ...
-
Dignus Medical Oslo, Norge CDIDignus Medical is one of the leading companies within recruitment of specialist doctors and consultants to the Scandinavian healthcare system, throughout our 16 years in the market, we have recruited hundreds of doctors to various, qualified positions – most of them from other Eu ...
-
Customer Service Representative
1 uke siden
Abbott Laboratories Oslo, Norge OTHER1. · Primary Objective of Position · Customer service · The Customer Service Specialist role is the first point of contact to support various customers such as Hospital's, GP's, Pharmacies as well as our key distributors. · The Customer Service Specialist is responsible for a va ...
-
s Tech Consulting vokser
9 timer siden
EY Oslo, NorgeMuligheten · Verden er i konstant endring og teknologi blir stadig mer integrert i alt vi gjør. Vil du hjelpe organisasjoner med å utnytte alle de mulighetene som ligger i ny teknologi, med brukeren i sentrum? Liker du i tillegg å løse komplekse problemer og utvikle et team? Les ...
-
EY Oslo, NorgeEYs Finance Advisory innenfor Financial Services Organization (FSO), er i sterk vekst og søker nye konsulenter, som vil være med å ta våre tjenester til neste nivå. Vi søker problemløsere og lagspillere som har et ønske om å utgjøre en forskjell, gjennom å skape mer effektive, ve ...
-
EY Oslo, NorgeEYs Forensic & Integrity Services er et voksende satsingsområde med over 5000 granskingsspesialister i 82 land. Vårt team har et sterkt internasjonalt nærvær, noe som vil gi muligheter for globalt samarbeid. Vi opplever sterk vekst innen alle våre tjenester, spesielt innen det fo ...
-
Procurement Specialist – Oslo/ Drammen
6 dager siden
Stadler Oslo, NorgeProcurement Specialist Full time · Procurement Specialist Full time · Oslo/ Drammen, Norway · Full time · Open-end · Stadler has been building trains for 80 years. Thanks to our innovation, strength, flexibility and reliability, we are a leading manufacturer of rail vehicles ...
-
Process Engineer
5 dager siden
Technip Energies Oslo, NorgeAbout Technip Energies · At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energ ...
-
Vet Affairs Manager
1 uke siden
Hill's Pet Nutrition Oslo, NorgeNo Relocation Assistance Offered · # Oslo, Oslo, Norway · Location: Preferably in the Oslo area · Travel: 30%, primarily within Norway · Reporting to: Nordic Director, Professional & Veterinary Affairs · Why Work For Hill's Pet Nutrition: · The Hill's Pet Nutrition Values: To hel ...
Customer Support Specialist - Oslo, Norge - Carina Software Inc
Beskrivelse
Ascertra is on the lookout for a dynamic Customer Support Specialist to join our team. Ascertra is a Constellation Software Inc.company (TSX:
CSU) and has offices globally including within the United States of America, Canada, the UK, Norway, India and more. Our global teams work together to create the best possible experience for employees and customers.
The Customer Support Specialist is involved with proactively and reactively handling
support tickets and dialogue with customers in their use of Ascertra products. This role is
critical to ensuring the success of Ascertra's customers by enhancing their everyday work
efficiency within the service level agreement (SLA) framework.
The Customer Support Specialist will be responsible for maintaining effective working
relations with external customers and internal teams, providing timely solutions to
reported issues, and maintaining detailed records of support requests, resolutions, and
actions taken.
Using detailed product knowledge and experience, the Customer Support Specialist
provides resolutions to complex issues mentoring/transferring knowledge to other team
members.
Responsibilities:
required.
Requirements and Skills:
o Good knowledge of Microsoft Office products.
o Databases and SQL queries
o Microsoft Azure and Cloud-based technology.
Location:
This role is based in Ascertra's Oslo office, Norway.