- All orders are processed through our ERP systems. Orders are received primarily by email, with some also received via phone, , sales representatives or directly through our online system.
- Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive, friendly and courteous manner.
- Review and maintain customers open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
- Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions
- Collaborate with other departments to ensure accuracy of data maintained on SAP
- Keeping customer account changes up to date and communicated to the commercial sales team.
- Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
- Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to resolve.
- Communicate regularly with your Manager of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
- Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
- Work with Finance regarding invoicing and invoice related issues
- Develop and maintain fruitful customer and internal colleague relationships and collaboration.
- Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
- As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).
- Requires capacity to apply skills/knowledge within the context of specific needs or requirements.
- Handles customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution being customer centric and providing excellent customer satisfaction.
- High School Certificate and other relevant certificates, diploma or degree
- Completion of additional customer service related education viewed favorably
- Previous customer service experience or customer facing role preferably in the healthcare industry but not essential
- Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
- SAP or other ERP system experience a significant advantage
- Strong computer navigation and typing skills
- Good attention to detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
- Ability to obtain in depth product knowledge of multiple products/services and keep up to date on new technologies
- Solution oriented and service mindset Ability to obtain and execute inside sales opportunities
- Effectively collaborate with others
- Work independently and as part of a team
- Work effectively in a fast-paced environment with changing priorities
- Fluency in a Danish language, as well as strong communication skills in English
- The role is responsible for handling, promoting and/or selling the organization's products across multiple or non-specified channels in a designated territory/country by contacting specialists, physicians, pharmacies and/or distributors.
-
Customer Service Representative
1 dag siden
Abbott Oslo, Norge1. · Primary Objective of Position · Customer service · The Customer Service Specialist role is the first point of contact to support various customers such as Hospital's, GP's, Pharmacies as well as our key distributors. · The Customer Service Specialist is responsible for a ...
-
Approval Engineer Maritime
9 timer siden
DNV Oslo, Norge HeltidDNV's section for Fire Safety & Life-Saving CMC is looking for an Approval Engineer to join our section. · The Fire Safety & Life-Saving CMC section is part of the Approval Center Europe in DNV Maritime Ship Classification. We are international and Cross-location team with colle ...
-
DNV Oslo, Norge HeltidIn this position you will be leading, developing, and growing a team of professional consultants. You will also be actively involved in developing and implementing the department's strategy and contribute to the business development and service development activities targeting sp ...
-
Field Support Representative-Norway
2 dager siden
IDEXX Oslo, Norge HeltidAs a Field Support Representative (FSR) you will work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow your Customer Accounts through education and other customer centric activities. You would install, onboard and train the st ...
-
Norwegian Sales Representative remote in Greece
1 uke siden
Patrique Mercier Recruitment Oslo, NorgeNorwegian Sales Representative - Remote in Greece · Role Description · As a Norwegian Sales Representative, you will be the frontline of our company, assisting customers with their inquiries and guiding them towards the products or services that suit their needs. Your daily tasks ...
-
Support Representative
3 dager siden
Questback Oslo, NorgeWe are looking for an engaged and driven customer support representative that has a great interest in IT, is open-minded and eager to learn new things. You must also be driven by success and not afraid to roll up your sleeves and take full ownership of your tasks. · A little abo ...
-
Markets Graduate/ IBD Analyst Program 2024
3 dager siden
DNB Oslo, NorgeOur people are the DNA of DNB. Since 1822, bright minds have worked together to find the best solutions for our customers. Today, DNB is much more than Norway's largest bank, and a key player in the Norwegian economy. We are a technology driven financial institution, constantly a ...
-
Sales Associate Part Time
3 dager siden
HUGO BOSS Oslo, Norge ExternalHUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 17,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion · Become a brand ambassador and be part of a team that works wit ...
-
Temporary Sales Associate Part-time
6 dager siden
HUGO BOSS Oslo, Norge ExternalHUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 17,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion · Become a brand ambassador and be part of a team that works wit ...
-
International Ops Internship
1 dag siden
Indie Campers Oslo, Norge PraksisplassSHIPTHE ROLE · We are looking for university students or recent graduates who are seeking genuine work experience, vocational placement or an internship located in our Depot in Nannestad - Oslo . · As an International Operations Intern, you'll be representing our brand in person, ...
-
VP, Commercial Norway
2 dager siden
Yara Oslo, NorgeAbout the Unit · Yara holds a leading market position in Norway, offering farmer-centric solutions based on research and knowledge. Yara Norge is primarily responsible for the distribution and commercial sales of finished fertilizers in Norway and Iceland, where the majority of ...
-
Service Engineer Deepsea
1 dag siden
Radio Holland Oslo, NorgeAs a Service Engineer, you will be a crucial part of our Deepsea Department, ensuring the seamless operation of maritime communication and navigation systems. You'll execute service jobs on vessels, maintain equipment, and uphold our commitment to excellence, safety, and customer ...
-
Patrique Mercier Recruitment Oslo, NorgeRole Description · We're excited to announce an exclusive opportunity for Norwegian speakers to kickstart their careers in the vibrant city of Greece As a Norwegian Service Representative, you'll be the first point of contact for our customers, providing top-notch support and ens ...
-
English into Norwegian Patent Translator
1 dag siden
Welocalize Oslo, NorgeAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and a ...
-
International Ops Internship
1 dag siden
Indie campers Oslo, Norge PraksisplassSHIPABOUT US · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordabl ...
-
Field Service Engineer
1 uke siden
Bio-Rad Laboratories, Inc. Oslo, NorgeAre you a customer-focused and analytical problem solver with a passion to improving people's lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio-Rad's Field Service Engineer rol ...
-
Field Service Engineer
2 dager siden
Bio-Rad Oslo, NorgeOverview · Are you a customer-focused and analytical problem solver with a passion to improving people's lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio-Rad's Field Service ...
-
Field Service Technician Wellhead II
5 dager siden
TechnipFMC Oslo, Norge EmployeeField Service Technician Wellhead II · Location: Odessa, TX, US · Employment type: Employee Place of work: Office Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless i ...
-
Field Service Engineer
1 uke siden
Bio-Rad Laboratories, Inc. Oslo, NorgeAre you a customer-focused and analytical problem solver with a passion to improving people's lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio-Rad's Field Service Engineer rol ...
-
Customer Support Manager
5 dager siden
Carina Software Inc Oslo, NorgeAscertra is on the lookout for a dynamic Customer Support Manager to join our team. Ascertra is a Constellation Software Inc. company (TSX:CSU) and has offices globally including within the United States of America, Canada, the UK, Norway, India and more. Our global teams work to ...
Customer Service Representative - Oslo, Norge - Abbott Laboratories
Beskrivelse
1.
Primary Objective of Position
Customer service
The Customer Service Specialist role is the first point of contact to support various customers such as Hospital's, GP's, Pharmacies as well as our key distributors.
The Customer Service Specialist is responsible for a variety of tasks including handling customer enquiries concerning products or services, order processing, first line technical service product support and administration.
The Customer Service Specialist play a key role for supporting our commercial sales team, distributors and supply chain .
2.
Major Accountabilities
3.
Education
4.
Background
Communicate professionally and demonstrate customer friendly etiquette
5.
Impact of position
*A position profile does not imply that the duties stated are the only ones to be performed by the incumbent. Employees will be required to follow any other job-related instruction as requested by their manager.