- Multicultural work environment
- Learning and development opportunities
- Responding to incidents and service requests from customers and manage them to a successful solution.
- Ticket handling based on client requirements
- Provide desk-side support services to the customer.
- Support with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues.
- Basic administration of Windows O/S.
- Providing IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
- Follow the installation instructions when installing and troubleshooting computer applications.
- 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
- Work with corporate LAN and set up with the WAN concept.
- This role implies working Monday till Friday in Oslo from 8am to 5pm. (1h - lunch inclusive)
- 2+ years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues
- Skilled in desk-side support and PC break/fix including being comfortable with Windows O/S.
- Command of the Norwegian and English languages, being evaluated during the selection procedure
- Ability to work in a team or independently
- Good knowledge of and experience with Microsoft desktop software
- Knowledge of wireless networking
- Basic knowledge of TCP/IP networks, DNS, DHCP, VPN and RDP.
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Desktop Support Engineer - Oslo, Norge - Snaphunt
Beskrivelse
The Offer
The Job
You will be responsible for :
The Profile
The Employer
Our client has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, Our client offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.
