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    Desktop Support Engineer - Oslo, Norge - ESP Global Services

    ESP Global Services
    ESP Global Services Oslo, Norge

    3 uker siden

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    Heltid
    Beskrivelse

    ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, managed by a dedicated service delivery team offering day-to-day support via on-site engineers or visiting engineers, and multi-lingual service desk coordination.

    You'll join a European-wide delivery team supporting our partner, a global healthcare leader specializing in medical devices, pharmaceuticals, and medical research.

    We appreciate collaboration, passion, and a drive for development. How about you?

    The Role

    ESP Global Services is seeking a Desktop Support Engineer to join our team in Norway, Oslo.

    Responsibilities:

    • Handle incidents and service requests from customers.
    • Manage tickets based on client requirements.
    • Provide desk-side support services.
    • Assist with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer hardware.
    • Perform basic administration of Windows O/S.
    • Offer IT infrastructure support for hardware, software, and operating system troubleshooting.
    • Execute 'Smart Hand' support for peripheral and network hardware.
    • Configure corporate LAN and WAN setup.
    • Work Monday to Friday in Oslo from 8am to 5pm.

    Ideal Profile

    • Minimum 2 years' experience in IT Infrastructure field support.
    • Proficiency in desk-side support, PC break/fix, and Windows O/S.
    • Fluency in Norwegian and English.
    • Ability to work in a team or independently.
    • Knowledge of Microsoft desktop software and wireless networking.
    • Basic understanding of TCP/IP networks, DNS, DHCP, VPN, and RDP.

    Don't miss this opportunity if...

    • You are skilled in Norwegian and English.
    • You are eager to grow in IT support with strong learning opportunities, focused on service excellence in diverse user environments.

    Benefits:

    • 21 days annual leave + ER pension 2%.
    • Fitness benefit.
    • Life insurance coverage.
    • Phone and internet allowances.
    • Holiday allowance.
    • Tax contribution support.
    • Access to free learning and development resources, offering courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, and more.

    What's on Offer?

    • Multicultural work environment.
    • Abundant learning and growth opportunities.

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