- Handle incidents and service requests from customers.
- Manage tickets based on client requirements.
- Provide desk-side support services.
- Assist with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer hardware.
- Perform basic administration of Windows O/S.
- Offer IT infrastructure support for hardware, software, and operating system troubleshooting.
- Execute 'Smart Hand' support for peripheral and network hardware.
- Configure corporate LAN and WAN setup.
- Work Monday to Friday in Oslo from 8am to 5pm.
- Minimum 2 years' experience in IT Infrastructure field support.
- Proficiency in desk-side support, PC break/fix, and Windows O/S.
- Fluency in Norwegian and English.
- Ability to work in a team or independently.
- Knowledge of Microsoft desktop software and wireless networking.
- Basic understanding of TCP/IP networks, DNS, DHCP, VPN, and RDP.
- You are skilled in Norwegian and English.
- You are eager to grow in IT support with strong learning opportunities, focused on service excellence in diverse user environments.
- 21 days annual leave + ER pension 2%.
- Fitness benefit.
- Life insurance coverage.
- Phone and internet allowances.
- Holiday allowance.
- Tax contribution support.
- Access to free learning and development resources, offering courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, and more.
- Multicultural work environment.
- Abundant learning and growth opportunities.
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Desktop Support Engineer - Oslo, Norge - ESP Global Services
Beskrivelse
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, managed by a dedicated service delivery team offering day-to-day support via on-site engineers or visiting engineers, and multi-lingual service desk coordination.
You'll join a European-wide delivery team supporting our partner, a global healthcare leader specializing in medical devices, pharmaceuticals, and medical research.
We appreciate collaboration, passion, and a drive for development. How about you?
The Role
ESP Global Services is seeking a Desktop Support Engineer to join our team in Norway, Oslo.
Responsibilities:
Ideal Profile
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