- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Independently troubleshoot and resolve complex technical and/or engineering-related problems reported by customers using AspenTech's proprietary software.
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- Deliver high-quality training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customer.
- Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
- Conduct pre-sales consultations, based on relevant geoscience principles and upstream workflows, to identify prospects' business problems and articulate AspenTech's products as the solution.
- Develop strong relationships with customers, building an understanding of their business needs and challenges.
- Understanding the client's needs so it will be possible to suggest solutions to complex issues, to construct solutions and even provide a workaround to fulfill a client's demand and wishes.
- Suggest and make solution of complex issues that cannot be solved by the software itself but by using scripts and external modules.
- Easily see the limitations and bottlenecks of the software and accordingly suggest and design enhancements to the development team to improve the software.
- Acts independently to determine methods and procedures on new or special assignments, leads projects with notable risks and complexity.
- Collaboration with other AspenTech functions to maintain and develop business opportunities.
- Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
- Other tasks may include, conduct health checks on assigned accounts, deliver onsite support, advanced trainings, and consultancy, deploy AspenTech solutions in customer business environments, execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech's web knowledgebase, participate in local industry events and tradeshows.
- MSc in Petroleum Geoscience or Petroleum Engineering with experience working at an international or national company in the energy sector using geological modelling software for reservoir modeling (SKUA, RMS and/or Petrel).
- Previous experience with AspenTech software or other advanced tools from another vendor is a plus.
- Knowledge of New Energies workflows (like CCS, Geothermal) is a plus.
- Knowledge of Python Scripting is a plus.
- Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner.
- Strong customer-first mindset, with the ability to identify opportunities that create value for the customers.
- Strong problem-solving and analytical skills, including ability to make clear observations and conclusions based on customer engagements and data.
- Strong interpersonal skills and ever-present positive attitude.
- Ability to manage multiple responsibilities and competing priorities.
- Ability to travel. Travel is usually less than 25% and may occasionally be international.
- Proficient in English and one of Scandinavian or French language is a plus.
- Competences: Accountability, Communicates Effectively, Action Oriented, Interpersonal Savvy, Plan and align, instills trust, Collaborates, Self-Development, Technology Savvy.
-
Pipe Support Engineer
1 uke siden
NES Fircroft Fornebu, Akershus, Norge FrilansAker Solutions delivers integrated solutions, products and services to the global energy industry. We enable low-carbon oil and gas production and develop renewable solutions to meet future energy needs. By combining innovative digital solutions and predictable project execution ...
-
IT- support Engineer
1 uke siden
Snaphunt Oslo, Norge HeltidThe Offer · Flerkulturelt arbeidsmiljø · Lærings- og utviklingsmuligheter · The Job · You will be responsible for: · You will respond to incidents and service requests from customers and handle them until a successful resolution. · Ticket management based on customer requirement ...
-
Technical Support Engineer
3 dager siden
Project / Program Management Oslo, Norge RelocationThe position · Mobileye is looking for an automated vehicle Technical Support Engineer to join our excellent MaaS (Mobility-as-a-Service) Oslo, Norway Local Execution team. The ideal candidate will have an automotive technical background, engineering capability, customer-facing ...
-
Desktop Support Engineer
1 uke siden
Snaphunt Oslo, Norge HeltidThe Offer · Multicultural work environment · Learning and development opportunities · The Job · You will be responsible for : · Responding to incidents and service requests from customers and manage them to a successful solution. · Ticket handling based on client requirements · ...
-
Pipe Support Engineer
2 uker siden
NES Fircroft Bærum, Norge Frilans· Aker Solutions delivers integrated solutions, products and services to the global energy industry. We enable low-carbon oil and gas production and develop renewable solutions to meet future energy needs. By combining innovative digital solutions and predictable project executi ...
-
Pipe and pipe support engineers
2 dager siden
AFRY Oslo, Norge HeltidJob Description · We are currently seeking senior piping and pipe support engineers on behalf of our customer in Oslo. If you are interested in pipe and pipe support design within the offshore industry and want to be part of a skilled team, this position should suit you perfectly ...
-
Operations and Maintenance Support Engineer
4 dager siden
Statkraft Oslo, NorgeCompany Description · Statkraft is a leading company in hydropower internationally, Europe's largest generator of renewable energy and a global actor in energy market operations. The Group produces hydropower, wind power, solar power, gas-fired power and supplies district heatin ...
-
End User Support Engineer
2 uker siden
GE Oslo, Norge OTHERJob Description Summary · Responsible for providing "best-in-class" customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience. This position will be res ...
-
ExcelRedstone Oslo, NorgeLocation: Oslo, Oslo, Norway · Earnings: · ONNEC Group are a leading independent technology partner and global integrator, with over 30 years' experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations eve ...
-
Lead Engineer I
1 uke siden
TechnipFMC Lysaker, Norge EmployeeLead Engineer I - Well Control · Location: Hyderabad, IN · Employment type: Employee Place of work: Office Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovati ...
-
Senior Controls
2 dager siden
TechnipFMC Lysaker, Norge EmployeeSenior Controls & Configuration Engineer · Location: Krakow, PL · Employment type: Employee Place of work: Hybrid Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless i ...
-
Re-Pack Planner Nordics
2 dager siden
Haleon Lysaker, Norge HeltidHello. We'reHaleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, ...
-
Principal Structural Engineer
6 dager siden
TechnipFMC Lysaker, Norge EmployeePrincipal Structural Engineer · Location: Kuala Lumpur, MY · Employment type: Employee Place of work: Office Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innova ...
-
Pre Commissioning Engineer
18 timer siden
TechnipFMC Lysaker, Norge Employee*Pre Commissioning Engineer · Location: Houston, TX, US · Employment type: Employee Place of work: Hybrid Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovatio ...
-
Senior Pre-Commissioning Engineer
1 dag siden
TechnipFMC Lysaker, Norge EmployeeSenior Pre-Commissioning Engineer · Location: Kuala Lumpur, MY · Employment type: Employee Place of work: Hybrid Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless in ...
-
Piping Design Engineer
5 dager siden
NES Fircroft Fornebu, Akershus, Norge FrilansAker Solutions delivers integrated solutions, products and services to the global energy industry. We enable low-carbon oil and gas production and develop renewable solutions to meet future energy needs. By combining innovative digital solutions and predictable project execution ...
-
Senior System Engineer
1 uke siden
NES Fircroft Fornebu, Norge FrilansAker Solutions delivers integrated solutions, products and services to the global energy industry. We enable low-carbon oil and gas production and develop renewable solutions to meet future energy needs. By combining innovative digital solutions and predictable project execution ...
-
Cyber Security Brownfield Engineer
2 uker siden
NES Fircroft Fornebu, Norge FrilansAker Solutions delivers integrated solutions, products and services to the global energy industry. We enable low-carbon oil and gas production and develop renewable solutions to meet future energy needs. By combining innovative digital solutions and predictable project execution ...
-
Operation & Maintenance Engineer
1 uke siden
NES Fircroft Fornebu, Norge FrilansAker Solutions delivers integrated solutions, products and services to the global energy industry. We enable low-carbon oil and gas production and develop renewable solutions to meet future energy needs. By combining innovative digital solutions and predictable project execution ...
-
Sales Account Executive
6 timer siden
Aspen Technology Lysaker, Norge HeltidThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...
Principal Technical Support Engineer - Lysaker, Norge - Aspen Technology
6 dager siden
Beskrivelse
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Reporting to the customer support and training area manager, the Principal Technical Support Engineer will be responsible for providing remote and/or onsite technical support and training activities for Aspentech SSE modeling products, including RMS and SKUA.This role requires utilizing technical expertise and interpersonal skills to guide users through effective onboarding, ensuring a comprehensive understanding of the software's functionalities and workflows.
The Engineer will collaborate with users to optimize workflows, improve project efficiency, and actively identify and pursue business opportunities within customer accounts to expand AspenTech Software's presence.
Your Impact
What You'll Need