- Handling stopped turbines on daily basis in a shift plan
- Advanced remote troubleshooting + Technical planning: Identifying the correct paperwork/documentation, components needed to carry out the job & correct tooling for the job
- Supporting technicians during troubleshooting, customer question & reports, and onsite troubleshooting in difficult-to-solve/first-of-it-kind issues
- Participate in stopped turbine calls
- Updating Task lists and documentation as well as Creating, updating, and maintaining guides (VGAs) for Service Technician
- Providing timely responses and supporting the Service and Construction organisation
- Ensuring technical knowledge is shared within the team
- Good communication skills in English & Norwegian, both oral and in writing
- Electrical or mechanical education + experience from the wind industry or relevant technical education, such as: Electrical, Mechanical or Marine Engineering
- Several years in the field in troubleshooting or other technical experience - preferably within Vestas
- Professional PC skills - SAP, Salesforce, Microsoft office suite
- Good knowledge of WTG control systems (VOB, Toolkit, VTM, etc.)
- Ability to participate effectively as part of a Service Northwest team
- Ability to organise and prioritise tasks
- Proven ability to work both with limited supervision and in teams
- Good pragmatical and problem-solving skills
- High attention to detail and a solid commitment to quality
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Technical Support Operator, Lead - Trondheim, Norge - Vestas
Beskrivelse
Are you an experienced Service Technician, Technical Support Operator, or skilled troubleshooter within the wind industry? Do you want to take your career to the next level and be a part of a highly skilled team supporting our technicians in the field? Then keep on reading
Region NCE > SBU NCE Service > Troubleshooting North & West
Troubleshooters Northwest is a sub department of Technical Support NCE, which support regionally the Service and Construction business with technical knowledge and acts as the link between R&D and local business units.
Main tasks for the department include providing advanced remote troubleshooting and planning on stopped turbines, direct support to service technicians in in the field, software focus including remote upload, turbine performance, creating VGAs (guides to technicians), providing answers to technical questions both internal and external to customers, and attending customer meetings were required.
As a part of Technical Support NCE, you will be included in a highly experienced and dedicated team, taking leadership for implementing Vestas's strategy, focusing on customers and safety, combined with providing technical knowledge to the Service and Construction organisations and local business units.
Responsibilities
Qualifications
Competencies
What we offer
You will become part of a multinational team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.
Additional information
You are based in Norway, but work location is flexible. Office, remote or mixed is up to you. You should expect some travel activity, approximately days per year.
If the above match your skills and qualifications, please apply no later than ..4. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
