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    Support Associate - Oslo, Norge - Wolt

    Wolt
    Wolt Oslo, Norge

    1 uke siden

    Wolt background
    Deltid
    Beskrivelse

    Vi leter nå etter talenter til vårt support team i Oslo. Som en del av teamet må du ha en lidenskap for å få ting gjort, brenne for god kundeservice og være raskt på ballen i hektiske tider. Er du kundefokusert, kreativ og strukturert? Liker du å være proaktiv og å løse oppgaver i en variert hverdag? Da vil vi gjerne høre fra deg

    Om rollen

    I support teamet er ingen dager like, og for å lykkes i rollen, må du være selvmotivert, kreativ og ha gode analytiske ferdigheter. Det aller viktigste er å ha spesielt gode mellommenneskelige og relasjonsbyggende ferdigheter. Du skal være førstelinje ut mot våre kunder, restaurant -og budpartnere; og alle skal oppleve den samme gode kontakten fra vår side. Support er rett og slett vårt konkurransefortrinn og vi skal være best i klassen. Som en del av teamet vårt i Oslo får du se og lære alle delene ved Wolt. Det gir en god plattform for større ansvarsområder og til å ta neste steg i karrieren.

    Vær oppmerksom på at arbeidet utføres på skift og vil innebære ettermiddag/kveld og helgevakter . Dette er en deltidsstilling med mulighet for mellom 10-20 timer i uken.

    Rollebeskrivelse

  • Kundefokus: Som del av support teamet, vet du at kundedialog handler om mer enn å bare løse problemer. Vårt oppdrag er å gi kundene en ekstraordinær og minneverdig opplevelse. Hver gang
  • Teamfokus: Du vil jobbe på et team med variert bakgrunn og erfaring, men som alle brenner for samme mål. I tillegg vil du jobbe inn mot de sentrale funksjonene i Wolt; Operations, Marketing, Retail og Restaurant.
  • Kommunikasjon: Du har evne til å kommunisere godt, også når det er hektisk, med flere baller i luften samtidig. Du har en evne til å tilpasse deg og hvordan du kommuniserer avhengig av situasjonen og den du kommuniserer med.
  • Personlig preg: Du er kreativ, liker det å være litt leken når du kommuniserer og finner løsning på problemer.
  • Få ting gjort: Du har en "can do" holdning og gjennomfører oppgavene du har sagt du skal gjøre.

    • Our humble expectations

  • Du har erfaring fra kunderettede roller, for eksempel kundeservice.
  • Du lærer raskt, og er flink til å multitaske. Kundekommunikasjonen kan skje gjennom mange forskjellige kanaler samtidig så du må kunne prioritere og sortere.
  • Du er "tech savvy", og lærer fort hvordan du kan benytte ulike kommunikasjons- og overvåkingssystemer, uten å miste oversikten.
  • Du kjenner gjerne Oslos matscene og veikartet godt da det er en styrke i kommunikasjonen med våre restaurant -og budpartnere.
  • Du er en "racer" på tastaturet.
  • Du mestrer norsk og engelsk flytende.
  • Du har mulighet til å jobbe timer i uken.
  • Har du muligheten til å jobbe morgen, kveld, natt og helger - vi er åpne 24 timer, 3 dager i uken (torsdag - søndag).
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