Customer Care and Sales
Om Shaista Hassan:
I, Shaista Hassan, am a native Pakistani and have been residing in Norway for the last 15 years. I am a Norwegian passport holder. My most recent experience is as an interpreter/ translator where I Interpret/translate interviews from Norwegian into Urdu, Hindi and Punjabi.
Apart from this I also work as a senior interviewer at Oslo International Airport. Working in an international environment has polished my skills as self-motivated and target oriented team player where I take initiatives and set my targets. Very often I achieve or exceed my goals. Moreover, a hectic place like airport has built my stamina to control the pressure with professionalism.
I have also managed a fast food restaurant in the Oslo region where I have gained a lot of valuable customer service skills in sales and building relationships with customers. I know good communication & negotiation skills are the secret of getting more satisfied customers
I have a strong educational background and a confident telephone manner. I am very hard working, energetic person. I am now keen for a new challenge as I like to keep learning, and after getting to know about National Pens Ltd, I’m very eager to experience more.
Interpreter / Translator/ Semantix 2017 - present
- I am working as an interpreter/Translator with Amesto AS now Semantix in collaboration with health, social and police sectors.
- Translations between Norwegian and Hindi
- In addition, I am collecting data by interviewing passengers at Oslo airport since 2010.
Science & Mathematic Teacher: (Norway) Worked at Vesong secondary school Kløfta (2008-2009).
- I was responsible teacher of math for 8th grade, taught math and science to 8 and 9 classes.
- Creating class and individual learning plans
- Special pedagogue for children in special needs
- Feedback to parents, and internal /external parties
Owner / Manager "Sissle’s Grill". Oslo, NO Fast food Restaurant/ 2004-2006
- As owner I was responsible for everything and was playing all roles when and where needed from chef, waiter, cashier to sales and purchase department.
- Making orders for supplies
- Dealing with customer queries
- Marketing and sales
- Business accounts
Lecturer in Chemistry/Punjab University/Various colleges Pakistan/ (1995-2004)
● I got an opportunity to work in different capacities as Science coordinator, Convener of Science & Chemistry Workshops for School & College Teachers
Newscaster at Pakistan National TV Channel (1994-2004)
● I have also served as a news reader on Pakistan national TV channel and radio for 10 years
Compere & Scriptwriter/ (1999-2003)
● I have also worked as Compere and scriptwriter for various education / teaching programs for Allama Iqbal Open University, Islamabad for remote learning in Chemistry
Facilitation Supervisor/Pakistan International Airlines (PIA) (1992-1995)
● In addition to the above I also received one-month training of Flight Information from PIA Airlines and served as Facilitation Supervisor for 3 years in Pakistan's Civil Aviation Authority.
Master degree in Environmental Chemistry (University of Oslo, Norway), 2020.
Master Degree in Chemistry (Punjab University, Pakistan) 1993.
- HMS/Security Course from Oslo International Airport in 2010.
- IELTS from British Council in Norway in 2004.
- Computer Course in Microsoft Office-program and internet in 2000.
- Basic Training in Educational Technology in 1998.
- Drugs/AIDS Prevention Education in 1998.
- Newscaster Course from Pakistan National Television Channel in 1994.
- Flight Information Course from Pakistan International Airlines Karachi, Pakistan in 1993.
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