- Enquiry Management: Respond to after-sales enquiries for spares, repairs, and servicing of Survitec safety solutions, preparing and issuing quotes for customers.
- Warranty Administration: Administer warranty policies, managing warranty claims and complaints, and providing timely updates to customers on scheduled works.
- Order Processing: Record and process orders, including custom and special orders, coordinating with other teams as required for delivery.
- Customer Relationship Management: Manage communications within your allocated portfolio, developing and deepening relationships with customers.
- Product and Service Support: Provide advanced product and service information, responding to complex customer questions and resolving escalated issues promptly.
- Data Management: Enter relevant information into the customer relationship management system, ensuring quality data for effective customer retention and business development activities.
- Revenue Generation: Proactively contact customers to generate additional spares and servicing business, meeting personal and team targets.
- A-level or Further Education College equivalent level education.
- Experience in delivering high-quality work unsupervised.
- Strong ability to build customer relationships and deliver customer-centric solutions.
- Effective communication skills for conveying clear understanding to diverse audiences.
- Accountability and resilience in meeting commitments and overcoming setbacks.
- Comfort in relating openly and comfortably with diverse groups of people.
- Enthusiasm for taking on new challenges with urgency and energy.
- Decisiveness in making good and timely decisions to keep the organization moving forward.
- Collaboration and prioritization skills to meet shared objectives aligned with Survitec goals.
- Problem-solving ability in making sense of complex information to effectively resolve issues.
- Adaptability in handling shifting demands of different situations and conflicts effectively.
- Competitive base salary
- Additional day off to celebrate your birthday
- Management Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
After Sales Coordinator - Kristiansand, Norge - Survitec
Beskrivelse
Vacancy Title : After Sales Coordinator
Vacancy Location: Kristiansand, Norway
Engagement Type: Permanent, Full-Time
Your Company
Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme
Your New Role
Are you passionate about delivering exceptional customer service? Join Survitec, a global leader in safety solutions, as an After Sales Coordinator in our Customer Service team. In this role, you'll be the key point of contact for after-sales enquiries, ensuring our customers receive the support they need for spares, servicing, and repairs.
What You Can Expect from the Role
Key Responsibilities and accountabilities:
The Experience, Qualifications and Skills You Will Have
Essential Criteria:
Why You Should Work for Us