Aftersales Service Manager Norway - Oslo

Kun for registrerte medlemmer Oslo, Norge

1 måned siden

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Job summary

The TeamWe are part of the BYD Nordic team,a passionate team of young and seasoned professionals driven by innovationand a comprehensive understandingof the automotive landscape inthe Nordics.
We embrace
About The Role
Main responsibilities:Driveand develop partners' service preparation executionand servicperformance assessment establishannual servicetarget ensure goal achievement steerpartner's continuous servicel level improvement.Leada superviseexecutionofcommercial policiestocreateexcellentcustomer experienceonallchannels.Coordinatwithlegal commercialteamstosignAfter-salesagreementifnewdistributorsareappointed Regionalregularvisitorganizemeetingworkshopsandothersactivitieswithregionalpartners reviewbusinessplan.Beresponsibleforafter-salerprojectsdevelopmentexecutionassessmen tSecurequalityofourservicenetworkbytimetraining toolingandsupportivematerialsRegionalcustomersatisfactionmanagement NPS assistingpartnertosclose customercomplaintsin timeGoodwillauthorization managementInvestigatecollectmarketinformationcooperateHQEurope businessplannstrategy CoordinateCustomerServiceteameachcustomergoals Coordinate sparesdeliverysclosecooperation supplychainsteaming steerspareslevelimprovementCoordinateafter-market activities servicescampaignimplementation.IntroduceBYDAftersalesServiceITsystem/platformsuchasDMSLMTIS regionaldealershipauthorizedservicenetwork ensure systemtoplatformstobesuccessfullydeployedeachBYDservershop
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