C003530 Service Technician - Stavanger, Norge - EMW, Inc.

Beskrivelse

Deadline Date: Thursday 02 May 2024

Requirement Title: Service Technician (Event Support)

Location: Stavanger, NO

Full time on-site: Yes

Total Scope of the request (hours): 750

Required Start Date: 24-JUN-2024

End Contract Date: 31-DEC-2024

Required Security Clearance: NATO Secret

Duties and Role

• Responsible for the installation (build), operations, administration, and maintenance of information and communications technology (ICT) systems;
• Work closely with other members of the ICT team to ensure that all systems are integrated and functioning properly;
• Troubleshoot any issues that arise, and perform routine maintenance tasks;
• Follows agreed procedures to perform simple installations, replace consumable items and check the correct working of installations;
• Install or remove hardware and/or software, using supplied installation instructions and tools, including handover to the client.
• Use standard procedures and diagnostic tools to test installations, correct problems, and document results.
• Record details of all components that have been installed and removed.
• Assist users and follows agreed procedures for further help or escalation.
• Contribute to the development of installation procedures and standards.
• Monitor compliance against agreed processes and investigate, assess and resolve incidents of non-compliance, escalating where necessary;
• Assist in the investigation and resolution of network problems.
• Identify and report issues and risks;
• Provide emergency technical on-call support, if required.
• Perform other duties as may be required.

NOTE: Mainly office based, physical working conditions including moving and lifting of CIS equipment. Hours will vary outside of normal working hours depending on exercise schedule.

Requirements

• NATO Secret security clearance
• At least 2 years' experience providing functioning support of hardware, software, networks and computers in large organizations.
• Practical experience detecting and troubleshooting technical issues.
• A strong understanding of ICT systems and the ability to work independently to solve problems.
• Good experience with troubleshooting and providing end users' support.
• Good problem-solving/analytical and communication skills.
• Experience as a System Administrator predominantly within a MS Windows environment;
• ITIL Foundation Certificate;
• Prior experience of working in an international environment comprising both military and civilian elements.